Contact us
When you place an order with us, you will receive an email confirmation shortly after your purchase. This confirmation serves as verification that your order has been successfully placed and is being processed. If you don't receive this email within a few minutes of placing your order, please check your spam or junk folder. If you still can't locate it, feel free to reach out to our customer support team for assistance.
We understand that plans can change, and you may need to update your shipping address after making a purchase. If you need to modify the shipping address for your order, please contact our customer support team as soon as possible. While we cannot guarantee that we'll be able to change the address, we'll do our best to accommodate your request. It's important to note that once your order has been shipped, we are unable to make any changes to the shipping address.
Yes, we ship internationally to many countries around the world. During the checkout process, you'll have the option to select your country from the list of available shipping destinations. Please note that our international shipping rates include all applicable duties and taxes, so the total amount you see at checkout is the final amount you'll pay. Delivery times may vary depending on your location. If you have any specific questions about international shipping or need assistance with placing an international order, feel free to reach out to our customer support team for assistance.
Typically, orders are processed within 1-2 business days. Once shipped, the delivery time varies depending on your location. On average, customers can expect to receive their orders within 2-4 weeks. However, please note that delivery times may vary due to factors such as customs processing and local postal services. Rest assured, we're committed to ensuring that your order reaches you in a timely manner.
Once your order is shipped, you'll receive an email notification containing a tracking link. This link will allow you to monitor the progress of your delivery. Additionally, we'll keep you updated via email with any significant shipping updates to ensure you're always in the loop regarding your order's status.
We're sorry to hear that you haven't received your order yet. If the allotted delivery time has passed and your order hasn't arrived, please don't hesitate to reach out to us. You can submit an inquiry through our "Contact Us" page located in the footer of our website. Please make sure to include "MISSING ORDER (Order #)" as the subject line. Rest assured, we'll investigate the issue promptly and do our best to resolve it for you. Sometimes delays can occur due to unforeseen circumstances, but we'll work to ensure your satisfaction.
We offer hassle-free returns within 40 days of delivery. If for any reason you're not satisfied with your order, simply submit a return request through our "Contact Us" page found in the footer menu. Please use "RETURN ORDER (Order #)" as the subject line to expedite the process. Once your return request is approved, we'll provide you with further instructions on how to return the item. Rest assured, returns are free of charge, and we're here to assist you every step of the way to ensure a smooth and easy return experience.